Shipping Policy

Last updated: June 11, 2026

1. Key Shipping Details

Cut‑off time: Orders placed before 2:00 PM local time are processed on the same or the next business day.
Order handling time: 1–2 business days (Monday to Friday).
Shipping time: Typically 6–10 business days (Monday to Friday), depending on the destination.
Shipping cost: Free standard shipping on all orders.

At Avery Rowe, we are committed to getting your pieces to you as smoothly and transparently as possible. This page explains how we process, ship and deliver your order.

2. Fulfilment & Shipping Location

All orders are processed and shipped from our partner fulfilment centres in China.
We work with trusted international carriers to deliver your order safely and within the indicated timeframes.
This setup allows us to offer free standard shipping while keeping our collections accessible across the UK.

3. Processing Times & Delivery Estimates

After you place your order:

Your order is processed and handed over to the carrier within 1–2 business days.
Once your parcel has been dispatched, you will receive a shipping confirmation email with a tracking link or tracking number (where available).

Typical delivery times after dispatch:

United Kingdom: 6–10 business days

These timeframes are estimates. Delivery may take longer due to customs checks, delays at local carriers, weather conditions, or peak periods such as holidays and sale events.

4. Shipping Costs

We currently offer free standard shipping on all orders to the destinations listed at checkout.
If paid express or premium shipping options become available in the future, the price and estimated delivery time will be clearly shown before you complete your order.

5. Taxes, Duties & Customs (DAP)

All product prices on our website are displayed exclusive of:

value‑added tax (VAT),
import duties and customs charges,
clearance or handling fees charged by carriers or customs authorities.

We ship on a Delivered At Place (DAP) basis:

Avery Rowe covers the transport costs to your destination country.
Any local VAT, import duties and customs‑clearance fees may be charged by the carrier or customs when your parcel enters the destination country.
These additional charges are the customer’s responsibility and cannot be refunded by Avery Rowe.

If you are unsure whether import fees apply in your country, please check with your local customs office or tax authority before placing an order.

6. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking link or tracking number (where available).
You can use this link to follow your parcel and see the latest updates from the carrier.
Tracking information may take a few days to update, especially during busy periods or for international shipments.

7. Delivery Delays & Issues

We aim to deliver within the indicated timeframes, but some factors are beyond our control (for example customs inspections, delays at local carriers or extreme weather).

If your parcel appears delayed, please first check the tracking information provided.
If there has been no update for several days and the estimated delivery window has passed, contact us at info@averyrowe.com with your order number.
We will then investigate the status of your shipment with the carrier.

8. Incorrect Addresses, Refused Deliveries & Unclaimed Parcels

The customer is responsible for providing a complete and accurate delivery address at checkout.

If a parcel is:

returned to us because of an incorrect or incomplete address,
refused at delivery, or
not collected from a pick‑up point and sent back to our warehouse,

we may:

refund the product price, minus any outbound shipping and return‑to‑sender fees charged to us by the carrier, or
resend the parcel at the customer’s request, with re‑shipping costs fully paid by the customer.

In some cases, we may deduct up to 15% of the original order value to cover handling, processing and logistics costs. Any such deduction will be clearly communicated for your specific case.

9. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at info@averyrowe.com.
Include your order number, a brief description of the issue and clear photos of the product and packaging.
We will review your case and offer an appropriate solution, such as a replacement or a (partial) refund, in line with our Refund & Return Policy.

Information about the company

Website name: Avery Rowe
Company name: TW Ecom
Address: Troffel 5, 1611LH, Bovenkarspel, Netherlands
Email: info@averyrowe.com
Telephone: +316 108 908 84
Contact form: Contact page
KVK (NL Chamber of Commerce): 97872946
VAT: NL005293827B90
Customer service is available Monday to Friday, 9:00 am–5:00 pm (GMT).
Response time: Customer service will respond within 24 hours on business days.