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Return & Refund Policy

Last updated: June 11, 2026

At Avery Rowe we want you to feel confident with every purchase. If something is not quite right, you can return your order under the conditions below.

1. Cooling‑Off Period & Eligibility

  1. You have the right to return your order within 30 days from the day you receive your items.

  2. To be eligible for a refund:

    • Items must be in their original, unused condition.

    • All tags, labels and packaging must be intact and included.

    • Items must show no signs of wear, damage or washing beyond what is necessary to determine the nature, characteristics and functioning of the product (as you would in a physical store).

  3. We reserve the right to refuse returns that do not meet these conditions or that show signs of use or damage not caused by us. In such cases, a (partial) refund may be refused.

2. How to Initiate a Return

Step 1 – Contact Customer Support

  • Email us at info@averyrowe.com with your order number and a short description of the reason for your return.

  • Our team will confirm whether your return is eligible and provide you with a return form and the return address.

Step 2 – Prepare Your Package

  • Place the items in secure packaging, in their original condition with all tags attached.

  • Include the completed return form inside the parcel so that we can identify your return quickly.

Step 3 – Ship Your Package

  • Send the parcel to the return address provided by our support team.

  • Returns are shipped to our warehouse in Asia (including China).

  • Return shipping costs are fully paid by the customer and are non‑refundable.

  • We strongly recommend using a reliable shipping service with tracking and keeping your proof of shipment.

3. Return Costs & International Returns

  1. Because our products are shipped directly from fulfilment centres in Asia, international return costs can be higher than domestic returns.

  2. Depending on your carrier and country, return costs typically range between approximately €15–€30 per parcel, but this may vary.

  3. Avery Rowe is not responsible for lost, delayed or untracked return parcels. If a return parcel is lost in transit and no proof of delivery is available, we may not be able to process a refund.

4. Refunds

  1. Once your return has arrived at our warehouse and has been inspected, we will process your refund.

  2. Refund method:

    • Refunds are issued to your original payment method.

  3. Refund timing:

    • We aim to process refunds within up to 10 business days after your return has been received and approved.

    • Depending on your bank or payment provider, it may take additional time for the refund to appear on your statement.

  4. What is refunded:

    • We refund the product price of the returned items.

    • Any original shipping costs you may have paid for non‑standard options (for example express shipping) are not refunded, unless required by law.

  5. Deductions for diminished value:

    • If a returned item is not in its original condition, missing tags, or shows signs of use or damage beyond what is necessary to test the product, we may refuse the refund or apply a partial refund.

    • In such cases, we will inform you of the reason and the amount that can be refunded.

If you have not received your refund after the stated period:

  • Check your bank or card statement again.

  • Contact your bank or card provider; processing delays are sometimes possible.

  • If you still have not received the refund, contact us at info@averyrowe.com with your order number and we will investigate.

5. Non‑Returnable Items

For hygiene and safety reasons, some items cannot be returned unless they are faulty:

  • Underwear and lingerie

  • Swimwear and other close‑to‑skin garments

  • Beauty or personal‑care products once opened

  • Any item not suitable for return for health or hygiene reasons where the seal has been broken

Such items will not be accepted as returns and will not be refunded, unless there is a clear manufacturing defect or we are legally required to accept the return.

6. Size & Colour Issues

  1. If you ordered the wrong size or colour, please contact us at info@averyrowe.com.

  2. In some cases we may offer:

    • a replacement item (subject to availability), and/or

    • a re‑shipment at a reduced fee or standard shipping charge.

  3. Any such options are offered at our discretion, will be clearly communicated by our support team, and are not guaranteed in all cases.

7. Damaged or Incorrect Items

  1. If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at info@averyrowe.com.

  2. Please include:

    • your order number,

    • a brief description of the issue, and

    • clear photos of the product and packaging.

  3. We will review your case and provide a solution at no extra cost to you, such as a replacement item or a full refund.

  4. Where appropriate, we may ask you to return or dispose of the defective item according to our instructions.

8. Unclaimed Parcels & Refused Deliveries

  1. If a parcel is:

    • not collected from a pick‑up point,

    • refused at delivery, or

    • returned to us without a formal return request,

    the parcel may be sent back to our warehouse in Asia.

  2. In these cases, we may:

    • refund the product price, minus any outbound shipping and return‑to‑sender fees charged to us by the carrier, and/or

    • deduct up to 15% of the original order value to cover handling, processing and logistics costs.

  3. Any remaining amount, where applicable, will be refunded to the original payment method once the returned parcel has been received and processed.

9. Relationship with the Right of Withdrawal

  1. This Refund & Return Policy is intended to complement, and not limit, your statutory right of withdrawal under applicable consumer‑protection laws.

  2. Where there is any conflict between this policy and mandatory consumer law in your country of residence, the law will prevail and we will apply the more favourable terms for the consumer.

10. Contact Information

If you have any questions about returns, refunds or need assistance with your return, please contact us:

We are here to help and will do our best to make the process as smooth as possible.

11. Information about the company

  • Website name: Avery Rowe
  • Company name: TW Ecom
  • Address: Troffel 5, 1611LH, Bovenkarspel, Netherlands
  • Email: info@averyrowe.com
  • Telephone: +316 108 908 84
  • Contact form: Contact page
  • KVK (NL Chamber of Commerce): 97872946
  • VAT: NL005293827B90
  • Customer service is available Monday to Friday, 9:00 am–5:00 pm (GMT).
  • Response time: Customer service will respond within 24 hours on business days.

Free Tracked Shipping

We currently offer free shipping on all orders!

30-days Return Period

We offer a 30-day return or exchange policy.

Secure Payment

All payments are secured with SSL and are therefore safe to use with your preferred payment methods.

Customer Service

Our customer service team is available from Monday to Friday 9:00 - 17:00 GMT.